Returns & Exchanges
We stand behind the quality of our products 100%. If you are not completely satisfied with your skincare items ordered within 30 days, send us an email, and we will offer you a credit for the item minus shipping costs.
Because of COVID, we cannot accept returns or issue refunds on Skincare items, however if you are unhappy with your results within 30 days of receiving your purchase, we will credit you towards a new item on our store. Sorry for the inconvenience.
For items other than skincare, such as water bottles or cosmetic bags, items should be in new, unused condition. Once your return is received and inspected that it is unused and in original condition, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or Missing Credits or Refunds:
If you haven’t received a refund yet, first contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you received a store credit for an item, please check your email and junk or spam folder for a credit code. Credits are issued as "Digital Gift Codes" that are exclusive to that particular person and do not expire.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. We may ask you to send your item to Bella Vida Santa Barbara Headquarters.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Returns: We can only accept returns if items are unopened and sealed. Due to COVID, we cannot accept returns on most skincare items. Please contact us at email@example.com if you need to return an item.
You will be responsible for paying for your own shipping costs for returning your item if it needs to be returned to us. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if the Post office or FedEx loses the item.